1. Introduction & Scope
Sultralabs Inc. ("Sultralabs," "we," "us," or "our") respects customer data privacy. This policy describes how we collect, store, secure, and process information when you visit sultralabs.com, submit an inquiry form, or interact with our client portals.
2. Information We Collect
We only collect standard information necessary to respond to business inquiries or evaluate job applicants. This includes:
- Identifiers: Name, work email address, phone number, organization name, and geographical region.
- System Logs: Internet Protocol (IP) address, browser details, active click histories, and screen resolution settings logged during visits.
- Applicant Files: Professional resumes, cover letters, portfolios, and previous work history submitted via recruitment channels.
3. How We Process Data
We process collected information to fulfill requests and support systems. Usage scenarios include:
- Providing engineering consults, pricing blueprints, and technical advice.
- Evaluating job applicant credentials and scheduling recruitment talks.
- Analyzing site telemetry patterns to optimize loading times and correct link errors.
- Preventing security abuse, spam submissions, or malicious database activities.
4. Information Sharing & Third-Parties
Sultralabs never sells user information. We share credentials only with secure systems supporting operations:
- Hosting Services: Infrastructure providers (AWS, Google Cloud) hosting our servers behind SOC2 protocols.
- Communication Channels: Email delivery providers (Sendgrid, Google Workspace) managing transaction messaging.
- Recruiting Systems: Candidate management engines managing resume reviews.
5. Security Safeguards
We run secure database operations. Protection mechanisms include AES-256 server volume encryption, SSL/TLS data encryption on network ports, mandatory multi-factor authentication (MFA) for engineers, and systematic penetration sweeps.
6. GDPR & CCPA Compliance Rights
Depending on regional jurisdictions (European Union, California), customers hold data rights, including:
- Right to Access: Requests to view the specific categories of data currently logged.
- Right to Erasure: Requests to delete submitted contact emails, names, or resume files.
- Right to Restrict: Requests to opt out of non-essential marketing telemetry.
To exercise these rights, submit requests to our team at privacy@sultralabs.com. We reply to valid queries within 30 days.